Frequently Asked Questions

 

Q. Can I see my Bill/Balance Online? 

Q. Will I receive a billing statement about my semester charges?

Q. If my parent(s)/guardian(s) wants to discuss my account with someone in your office, can you talk to them?

Q. Can I pay by credit card online?

Q. If I decide not to return to the University can I assume that the University will cancel my classes and remove related charges from my account?Q. If I change my class schedule and decrease my hours, will I receive a refund?

Q. What happens if I fail to make payment arrangements?

Q. What happens if I pay more than my balance?

Q. How does the University determine the tuition rate that appears on my bill?

Q. Who do I contact if I am interested in Family Housing?

Q. Can I still have a balance due once I have received a refund check?

Q. Are there ATM machines on campus?

Q. After my Financial Aid comes in, how long until I receive a refund check?

Q.  Where do I go to complete my entrance/exit loan counseling, sign my promissory note or get my Dept. of Education PIN number?

Q.  Can I specify how payments are applied to the charges on my account?

Q.  How do I access my 529 account funds?

 

 

 

Q. Can I see my Bill/Balance Online? 

A. Yes

  1. Go to online web page at www.online.eku.edu.
  2. Login to Secure Area using the student's ID and PIN
  3. Click on Student Services & Financial Aid
  4. Click on Student Financial Services
  5. Click on View My Account Balance

    You will then see a breakdown of the student's charges and payments for all semesters of activity along with the Account Balance Due. It is possible for payments for one term to be reflected on another term’s activity if they were made before or after that term.  This does not indicate an error.  Also, the payment is reflected in the total amount due correctly.

 

Q. Will I receive a billing statement about my semester charges?

A. A billing notification will be sent once a month on all accounts with an outstanding balance. For students that are enrolled in that semester, the billing notification is sent via email to the EKU email address. Please make sure that you check your email regularly and that it has enough free space to receive our email reminder. If you are unsure if you have missed an email or a payment, you can go to your EKU Direct account and select Student Services & Financial Aid then Billing Statement. In doing so, you will arrive at the same location as if you had clicked on the link in our original email.

If a student does not receive a billing notification, he or she is still responsible for the charges.

If you wish to send a check or money order by mail, please include your student id number on the face of the payment.

For non-students and students not enrolled for that particular semester, billing notifications are sent to the address on file with the Office of the Registrar. It is the student's responsibility to provide the Registrar's Office with an accurate address and telephone number. This may be done at the Registrar's Records Office, Student Services Building, Room 239. You may visit their web site at www.registrar.eku.edu/AddressChange for the paperwork required to change this address.


Q. If my parent(s)/guardian(s) wants to discuss my account with someone in your office, can you talk to them?

A. Citing the Family Educational Rights and Privacy Act of 1974, Financial Affairs staff cannot disclose any information about the student’s account to anyone other than the student, other than giving total amounts due. If the student wishes to waive this right, an Authorization for Release of Financial Information can be completed and submitted to the financial aid office.  All students should be aware that even if this form has been completed, there might still be issues we are not able to discuss via telephone since we cannot be secure in the identity of the caller.


Q. Can I pay by credit card online?

A. Yes

  1. Go to online web page at www.online.eku.edu.
  2. Login to Secure Area using the student's ID and PIN
  3. Click on Student Services & Financial Aid
  4. Click on Student Financial Services
  5. Click on Make a Payment

      We accept Visa, Mastercard, American Express and Discover payments online.  There is a convenience fee of 2.75% of the transaction total.


Q. If I decide not to return to the University can I assume that the University will cancel my classes and remove related charges from my account?

A. To assure that your registration has been cancelled and that you are officially withdrawn from the University, you must drop all of your classes via your EKU Direct Account.  If you withdraw after classes have begun, you could be charged for a portion of the tuition for that semester.  Please see the refund schedule if you are unsure of the deadlines.

Q. If I change my class schedule and decrease my hours, will I receive a refund?

A. A student could receive a refund of tuition and/or certain course fee(s) if the student (1) drops below full-time, (2) is part-time and drops a class, or (3) is full-time and drops a class with a refundable course fee. Please see the link in the last question for the full refund schedule.

Q. What happens if I fail to make payment arrangements?

A.For students who have chosen not to make payment in full or are not current in their payment to their Installment Payment Plan (IPP), monthly late charges will be assessed. This late fee is 10% of their past due balance, with a maximum monthly late fee of $25.  Also, all balances must be paid in full before a student can register for additional course work.  This applies to registering for the next semester or to adding more courses for the same semester for which you are delinquent.  If payment is not made in full by the beginning of the next term, the account may be subject to collection fees and turned over to a collection agency.

 

Q. What happens if I pay more than my balance?

A.If a student has made a payment that is more than what the student owes, a refund may be issued for the overpayment.  If you are making a payment for charges that are not yet reflected on your account, you should contact us to inform us of your intention.  Normally, a refund will be issued within 21 days of your overpayment, unless we have some indication that you might be paying for unassessed or future charges.  Additionally, if you have new charges reflected on your account within that 21 day time frame, the overpayment will be applied against those new charges and you will no longer be eligible for a refund.

 

Q. How does the University determine the tuition rate that appears on my bill?

A.Full-time students (undergraduates taking at least 12 hours or more) will pay the full-time rate listed in the schedule of fees. Part-time students (undergraduates taking fewer than 12 hours) and graduates students will pay the per credit hour rate times the number of hours scheduled. Additionally, residency is determined by either the Admissions Office for Undergraduates and the Graduate School for Graduate Students.  Your residency classification was provided to you in your admission letter if you are unsure of how you are classified.   Additionally, there are certain online programs that have tuition rates that differ from the standard rates.  A complete schedule of tuition fees can be found on the Tuition and Fee link on the home page. 


Q. Who do I contact if I am interested in Family Housing?

A.   If you wish to speak to someone about Family Housing you may contact the office at (859) 622-1520.


Q. Can I still have a balance due once I have received a refund check?

A. Yes

If you are receiving Title IV Financial Aid Funds (Federal Loans or Grants) and you have NOT signed a Title IV Authorization Form, it is possible to receive a refund and still owe money to EKU.
Without this signed form, your Title IV Financial Aid Funds will only cover institutional charges. A list of some non-institutional charges is as follows: book charges, parking permit fee, parking tickets, late fees and the IPP service fee.  This form can now be signed electronically via EKU Direct by following these steps:

  1. Go to online web page at www.online.eku.edu.
  2. Login to Secure Area using the student's ID and PIN
  3. Click on Student Services & Financial Aid
  4. Click on Student Financial Services
  5. Click on Title IV Authorization
  6. Click Submit to give your electronic signature to the document

 

Q. Are there ATM machines on campus?

A.  There are ATM's located on the front side of the Powell Building.  There are also two Higher One ATMS for those students using the Higher One Account for their Refunds.  The Higher One ATM's are located in the Student Success Building and the Business and Technology Building.

 

Q. After my Financial Aid comes in, how long until I receive a refund check?

A. Should the student have a negative balance after his/her Financial Aid is applied to the account, a refund will be generated for the student.  Title IV regulations state that in most cases refunds should be processed for students within 14 days of being applied to the student’s university account.  The exceptions to that are when financial aid is applied prior to the start of classes for that term.  In those instances it is 14 days after the first class.  In most cases, students at EKU receive their refund checks faster than this time frame.

 

Q.  Where do I go to complete my entrance/exit loan counseling, sign my promissory note or get my Dept. of Education PIN number?

A.  Links to where you need to go for each of these can be found at www.finaid.eku.edu.


 

Q.  Can I specify how payments are applied to the charges on my account?

A. No

Payments should be applied to the unpaid charges with the oldest due date first.  You cannot specify that you don’t want to pay certain charges.  If you don’t feel that a charge is valid, your only recourse to avoid paying this charge would be to appeal the charge (and have your appeal granted) with the office who assessed it.  The only exception would be if multiple charges are due the same date.  Then, you can ask that we apply the charge differently by contacting us prior to the due date.  If you contact us after the due date, late fees could still apply.

 Q.  How do I access my 529 account funds?

A.  Parents and/or students inquiring about use of their 529 account funds need to contact the agency managing their specific 529 plan for assistance.  Most 529 account funds are released directly to the account owner and then it is the owner’s responsibility to make sure that the university bill is paid in full.


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