Student Accounting Services
Currently, the fastest way to reach us is by emailing MyBill@eku.edu.
If you are trying to reach us via phone, please call 859-622-1232 directly. Calls being transferred from the main switchboard aren't always reaching our office.
Though our offices are open, most inquiries and processes can be completed by email or phone. In-person appointments should only be requested for situations that cannot be taken care of by email, phone or by virtual appointment. We strongly urge you to use the “Schedule an Appointment” link at the bottom of this page.
Check or Money Order payments can be dropped off in the vestibule of Whitlock next to the ATM. Ensure the student ID is listed on the check or money order.
Please see below for information on Billing & Payments, Payment Plans, Refunds, and Book Vouchers and how each of these can be taken care of electronically.
Please visit the https://go.eku.edu/covid19 to get the latest information from EKU and the response to COVID19.
Student Accounting Services is located in the Whitlock Building in Room 210.
Winter/Summer Office hours are Monday - Thursday 7:30am - 5:00 pm.
Fall and Spring Office hours are 8:00 AM to 4:30 PM Monday through Friday.
Payments can be made online by electronic check for free or by credit/debit card with a 2.85% processing fee.
To pay online, log into EKU Direct, select Make a Payment, once redirected to TouchNet, select Make a Payment, chose the amount you wish to pay, then choose the payment method. Note: for an electronic check payment you must enter your bank routing number and account number. The account number is not the same as your card number.
Payments also can be made by mailing a paper check or money order. The Student ID Number must be included for proper processing. Please see mailing instructions below.
Check and Money Order (*Non-Scholarship) payments may be mailed to the following address*:
Eastern Kentucky University
P.O. Box 639244
Cincinnati, OH 45263-9244
*Send Scholarship Checks to:
Eastern Kentucky University
521 Lancaster Ave.
Whitlock Bldg CPO 60
Richmond, KY 40475
Or pay online using this link:
We do not accept payments in person therefore we cannot accept cash payments.
Students, Faculty and Staff should view their EKU account regularly by logging into their EKUDirect account and clicking on “Billing Statement”. A monthly billing notification is currently emailed to all individuals with a balance due to the university to that individual’s official EKU email account. Failure to receive a bill does not relieve the student of obligation to pay by the due date. A late fee of 10% of the account balance up to $25 per month will be assessed on all past due accounts.
If a student, faculty or staff fails to pay in full or make acceptable payment arrangements with the Student Accounting Services Division within 90 days of the original due date, he or she may be subject to additional fees including collection costs, legal fees, and any other expenses incurred by the university in collection of, or attempting to collect the obligation.
The 5-month plan will be available August 10th - 28th. First payment is due August 30th.
The 4-month plan will be available August 10th - September 28th. First Payment is due September 29th.
The 3-month plan will be available September 28th - October 28th. First payment is due October 29th.
Please see the Installment Payment Plan tab for more information.
EKU refunds are processed electronically through TouchNet. To receive your refund the quickest way, log into EKU Direct, select Make a Payment, once redirected to TouchNet click on the Refunds tab at the top. You will enter your bank routing number and account number. Note: Your account number is not the same as your card number.
For the Fall 2021 term, Financial Aid will be applied at the earliest August 18th. Students can expect refunds to be processed beginning August 25th. You may monitor the progress of your refund by logging into EKU Direct and watching your account balance. When your balance changes from a credit balance to a $0 balance, your refund has been processed and will be sent on the next refund date. If your refund preference is ACH transfer, please allow 2-3 business days for the deposit to your account. Keep in mind that any schedule changes after the refunds are processed could result in debt owed to the University.
If you choose not to receive your refund electronically, a paper check will be mailed. Please ensure your most current address is on file with the University. A paper check can take up to two weeks to process.
If you are using VA benefits, please visit https://va.eku.edu/ for more information.
You can submit your Federal Tutition Assistance Authorization here.
Click here for more information about the BookSmart Program. This program does not include course materials for graduate and dual credit students.
Available to Graduate Students only - Fall 2021 Book Vouchers will be available August 1st - August 31st
If you need to discuss a lab package, please contact us at firstname.lastname@example.org.
For more information please see the Book Vouchers tab.
1098-T Tax Notification
2020 1098-T Forms are available online through EKU Direct after January 30th. Please read the information below and for additional information on 1098-T Click here.
In previous years, your 1098-T included a figure in Box 2 that represented the qualified tuition and related expenses (QTRE) we billed to your student account for the calendar (tax) year. Due to a change to institutional reporting requirements under federal law, beginning with tax year 2018, we will report in Box 1 the amount of QTRE you paid during the year.
Depending on your income (or your family’s income, if you are a dependent), whether you were considered full or half-time enrolled, and the amount of your qualified educational expenses for the year, you may be eligible for a federal education tax credit. (You can find detailed information about claiming education tax credits in IRS Publication 970, page 9.)
The dollar amounts reported on your Form 1098-T may assist you in completing IRS Form 8863 – the form used for calculating the education tax credits that a taxpayer may claim as part of your tax return.
Eastern Kentucky University is unable to provide you with individual tax advice, but should you have questions, you should seek the counsel of an informed tax preparer or adviser.
For more information about Form 1098-T, visit https://www.irs.gov/pub/irs-pdf/f1098t.pdf.